A Student Sitting Through a Boring Class Glances Over at a Friend

question 18

Multiple Choice

A student sitting through a boring class glances over at a friend and rolls her eyes. What would Erving Goffman call this?

• A) disrespectful
• B) dramatic
• C) an expression of behavior
• D) annoyance
• E) backstage

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Definitions:

Customer Service

The assistance and support provided by a company to its customers before, during, and after the purchase of a product or service.

Time-Driven

An approach that bases analysis, activities, or costing on the amount of time required to complete certain tasks or processes.

Activity-Based Costing

A costing method that assigns overhead and indirect costs to related products and services based on their consumption of resources.

Preparing Deliveries

The process involved in getting goods ready for shipment to customers, including packaging, labeling, and coordinating logistics.