These Days, Many Customer Service Representatives We Talk to Over

question 11

Multiple Choice

These days, many customer service representatives we talk to over the phone are based in India. Which of the following terms applies to this phenomenon?

• A) unionization
• B) collective resistance
• C) supersectors
• D) socialism
• E) the death of distance

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Definitions:

Stated

Pertains to information, policies, or conditions that are formally expressed or declared by an authoritative source or document.

Long Hedger

An investor or trader who enters into contracts to purchase a commodity or asset at a future date to protect against price increases.

Short Hedger

An investor who hedges against potential price declines by selling futures contracts or entering into similar derivatives positions.

Increase

A rise in the quantity, level, or number of something.