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How does the UIGEA impact online gambling?
Stressful Part
Refers to an aspect or component of a situation, job, or process that causes significant stress or anxiety.
Service Quality Dimensions
Refers to the various factors that customers consider when evaluating the quality of a service, typically including tangibles, reliability, responsiveness, assurance, and empathy.
Service Failure
Occurs when a service does not meet the customer's expectations, often leading to dissatisfaction.
Service Recovery
Service recovery involves a company's response to a service failure, aiming to address the issue and restore customer satisfaction.
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