The 4 Aspects of the Balanced Scorecard Are

question 4

Multiple Choice

The 4 aspects of the Balanced Scorecard are

• A) Finance, Marketing, Human resources, Governance
• B) Customer satisfaction, Internal business processes, Organisational capacity, Financial/stewardship
• C) Objectives, plans, operations and evaluation
• D) Basic, Entry, Plus and Stretch

Identify various types of costs associated with quality, including prevention, appraisal, internal failure, and external failure costs.

Understand the concept and importance of lag indicators versus leading indicators in performance measurement.

Grasp the concept of customer value propositions and their categories.

Understand the role of balanced scorecard performance measures in organizational improvement.

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Definitions:

Defense Mechanism

Coping techniques that reduce anxiety arising from unacceptable or potentially harmful impulses.

Desire to Harm

An inclination or intention to cause pain, injury, or damage to another individual or entity.

General Anxiety Disorder

A mental health disorder characterized by persistent and excessive worry about various aspects of life that is not proportional to the actual source of worry.

Excessive Worry

A mental state of undue concern about actual or potential problems, leading to significant distress or impairment.