What Example of Cultural Misunderstanding Did Anthropologist Jill Kleinberg Find

question 19

Multiple Choice

What example of cultural misunderstanding did anthropologist Jill Kleinberg find in her study of Japanese-owned firms in the United States?

• A) The American employees were frustrated by the lack of opportunities to advance, and the Japanese managers felt the Americans were too hard to manage.
• B) The American employees were very time-oriented, while the Japanese managers were frequently late to meetings.
• C) The American employees were very formal when speaking with their co-workers or supervisors, but the Japanese managers had a relaxed, informal style.
• D) The American employees felt the workday was too long, while the Japanese managers complained about the laziness of the workers.

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Definitions:

Emotional Intelligence

The ability to understand and manage one's own emotions and to recognize and influence the emotions of others.

Cross-Cultural Effectiveness

The ability to successfully interact, work, or perform tasks in a multicultural environment by understanding and adapting to diverse cultures.

Direct Communication

A straightforward and clear way of expressing ideas or giving instructions, avoiding ambiguity or indirectness.

Negotiators

Individuals or parties involved in discussions aimed at reaching an agreement or resolving a dispute.