You Are a Supervisor for the Release-Of-Information Unit in a Medium-Sized

question 13

Multiple Choice

You are a supervisor for the release-of-information unit in a medium-sized urban hospital. You notice that the unit is receiving an average of 100 requests a month from the Social Security Administration (SSA) for disability claims. What action and recommendation would you bring to the health information management director?

• A) Analyze the work flow and amount of time it takes for a clerk to process an SSA request for information and calculate the extra amount of needed full-time equivalent time.
• B) Analyze the work flow and distribute the SSA requests equally among the clerks.
• C) Analyze the type of documents the SSA is requesting and create a designated record set to meet their needs.
• D) Analyze the work flow and the type of documents the SSA is requesting and set up a time to meet with the SSA representative.

---

Definitions:

Self-Esteem

An individual's overall subjective evaluation of their own worth or value.

Self-Awareness

Insight into one's character, emotional responses, motivating factors, and longings.

Self-Evaluation

The process of reflecting on one's own abilities, actions, and characteristics to assess personal performance and qualities.

Emotion

A complex psychological state involving an individual's subjective experience, physiological response, and behavioral expression.