A Focus on Fraud Detection Is Often More Effective and Less

question 29

True/False

A focus on fraud detection is often more effective and less costly than deterrence.

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Definitions:

Empathy

The capacity to comprehend and empathize with someone else's emotions.

Bad-News Message

Communication that conveys negative or unfavorable information in a tactful and considerate manner.

Service Failure

A situation where a service does not meet the customer's expectations, leading to dissatisfaction.

Follow-Up

An action taken to ensure a previous communication has been understood, or to check the progress of an activity.