According to Kelly, Personal Constructs

question 54

Multiple Choice

According to Kelly, personal constructs

• A) consist of a number of possible classifications ranging from one extreme to another.
• B) are basically the same for all people.
• C) can be expressed in words.
• D) are bipolar.

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Definitions:

Knowledge Gap

The difference between what is known and what needs to be known; often relevant in research and decision-making contexts.

Service Quality

The measure of how well a delivered service matches customer expectations, reflecting the discrepancy between perceived service and expected service.

Assurance

Confidence or guarantee in the quality or performance of a product, service, or outcome.

Service Quality

Pertains to the degree of excellence of a service as perceived by customers, often evaluated based on expectations vs. performance.