Examlex
Please define the following key terms.
- Slave resistance
Distributive Fairness
Pertains to a customer’s perception of the benefits he or she received compared with the costs (inconvenience or loss) that resulted from a service failure.
Compensation
The payment or benefits received by employees in exchange for their work or services, which can include salary, wages, benefits, and bonuses.
Cable Service
A system of delivering television programming to paying subscribers via radio frequency signals transmitted through coaxial cables.
Procedural Fairness
The perceived fairness of the processes and procedures used to make decisions, affecting individuals' satisfaction with outcomes.