Please Define the Following Key Terms

question 46

Short Answer

Please define the following key terms
-Samori Toure

---

Definitions:

Analytical CRM

A type of Customer Relationship Management that focuses on analyzing customer data to make informed business decisions.

OLAP

Online Analytical Processing, a category of software tools that provides analysis of data stored in a database, enabling users to conduct multidimensional analysis of large volumes of data.

Sales Lead Tracking

involves the methods and systems used by organizations to track the identification, engagement, and development of potential sales prospects through various stages of the sales process.

Potential Customers

Individuals or organizations that are considered likely to purchase goods or services but have not yet done so.