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High-Performance Work System (HPWS)
An organizational approach combining employee involvement, technology, and managerial practices to enhance performance and competitiveness.
Organizational Citizenship Behavior
Voluntary actions performed by employees that are not part of their formal job requirements but contribute to the overall effectiveness of the organization.
Volunteered
The act of offering services or providing help without compensation or expectation of personal gain.
Office Administrator
A professional responsible for the general operation of an office, including clerical duties, maintaining supplies, and supporting staff and executives.