Which of the Following Actions Is the Least Likely to Enhance

question 19

Multiple Choice

Which of the following actions is the least likely to enhance customer satisfaction?

• A) Allow customer satisfaction goals to emerge spontaneously.
• B) Satisfy the needs of your customers first.
• C) Smile whether or not you like the customer.
• D) Avoid defensiveness about customer complaints.

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Definitions:

Robinson-Patman Act

A United States federal law aimed at preventing anticompetitive practices by producers, specifically price discrimination.

Antitrust Laws

Legislation designed to prevent monopolies and promote competition among businesses, ensuring fair market practices.

Anti-Chain-Store Act

Legislation aimed at limiting or regulating the expansion and operation of chain stores to protect local businesses and maintain market competition.

Indirect Price Discrimination

A pricing strategy where different prices are charged for the same product or service based on characteristics other than the customer's willingness to pay.