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Be Helpful Rather Than Defensive When a Customer Complains

question 40

True/False

Be helpful rather than defensive when a customer complains.


Definitions:

Offeror

The person or entity who makes a proposal or offer in a contract negotiation.

Offeree

The party to whom an offer is made in a contract situation.

Express Contracts

Agreements formed by explicit written or spoken language, precisely stating the terms and conditions of the contract.

Assignment

The movement of responsibilities, assets, or rights from one party to a different one.

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