To Deal Effectively with Difficult People You Are Advised To

question 14

Multiple Choice

To deal effectively with difficult people you are advised to:

• A) begin by using nonhostile humour.
• B) take the problem personally rather than professionally.
• C) use a combination of approaches.
• D) refer the problem to your manager.

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Definitions:

Normative

Relating to an ideal standard or model, or based on what is considered to be the normal or correct way of doing something.

Milgram Experiment

A controversial study conducted in the 1960s, demonstrating people's willingness to obey authority figures, even to the point of inflicting harm on others.

Resist

To oppose or strive against something or someone; showing reluctance or opposition to accept or comply with changes, conditions, or regulations.

Experimenter

A person who conducts scientific tests and trials to explore hypotheses, investigate phenomena, or demonstrate principles.