Which of the Following Actions Is the Least Likely to Enhance

question 19

Multiple Choice

Which of the following actions is the least likely to enhance customer satisfaction?

• A) Allow customer satisfaction goals to emerge spontaneously.
• B) Satisfy the needs of your customers first.
• C) Smile whether or not you like the customer.
• D) Avoid defensiveness about customer complaints.

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Definitions:

Bookstores Buy

The acquisition of books and related materials by a bookstore from publishers or distributors for resale to the public.

Market Share

The percentage of total sales or revenue generated by a company within a particular market or industry.

Perceived Market

The subjective interpretation or understanding of a market by individuals or firms, which may influence their decision-making and actions.

Willingness To Pay

The maximum amount an individual is prepared to spend to purchase a good or service or to avoid something undesirable.