Customers Who Can Get a Problem Resolved in One Contact

question 22

True/False

Customers who can get a problem resolved in one contact with the company are approximately twice as likely to remain loyal as those who require three or more contacts.

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Definitions:

General Environment

The broad external conditions that affect organizations, including economic, legal, technological, and cultural factors.

External

Referring to factors, forces, situations, or inputs that exist outside of the organization and can impact its performance and strategies.

Competitive Advantage

Competitive Advantage is a condition or circumstance that puts a company in a favorable or superior business position compared to its competitors.

Patented Expertise

Specialized knowledge or skills that have been legally protected by patents, preventing unauthorized use.