An Appropriate Response to a Severely Agitated Client Would Include:​

question 10

Multiple Choice

An appropriate response to a severely agitated client would include:​

• A)"the staff is right,you've got to accept their judgment.They are professionals and know what is best for you."
• B)​"I'll see what can be done about the problem.Just calm down!"
• C)​"it's clear somebody has messed up.They have no right to treat you that way.You've a right to complain."
• D)"I understand how angry you must be.Before I can do anything though,I need to hear you calmly and clearly tell me what's bothering you so I can determine what needs to be done."

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Definitions:

Justice System

The institutional framework for the application of legal processes and statutes designed to enforce legal norms, administer disputes, and punish criminal acts.

Constitutional Right

A right protected by a country's constitution that guarantees certain freedoms and protections to its citizens.

Moral Right

A principle or standard of behavior which is universally accepted as correct or beneficial in the promotion of fairness, justice, or societal well-being.

Privacy

The state or condition of being free from being observed or disturbed by other people.