With Many Types of Disturbed Callers,the Center's Focus Should Be

question 26

Multiple Choice

With many types of disturbed callers,the center's focus should be on:​

• A)reflecting feelings so that catharsis may occur.
• B)bringing staff together to discuss these callers,plan strategies to handle them and voice concerns.​
• C)​proposing the disastrous consequences that can occur from such thinking.
• D)engaging callers so that they continue to make inappropriate calls and improve the center's numbers reported to funders.

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Definitions:

Egocentrism

A cognitive characteristic where an individual has difficulty understanding or considering perspectives other than their own.

Piaget

Swiss psychologist known for his pioneering work in child development and his theory of cognitive development.

Psychosocial Development

Psychosocial Development is a theory proposed by Erik Erikson, which postulates that individuals undergo eight stages of development, each characterized by a specific psychological challenge or crisis.

Cognitive Development

The process by which individuals acquire and evolve their thinking abilities, understanding, reasoning, and problem-solving skills from infancy through adulthood.