During an Interview,a Parent of a Hospitalized Child Is Sitting

question 11

Multiple Choice

During an interview,a parent of a hospitalized child is sitting with an "open" posture.As the interviewer begins to discuss his son's treatment,however,the father suddenly crosses his arms against his chest and crosses his legs.This would suggest that he is:

• A)just changing positions.
• B)more comfortable in this position.
• C)tired and needs a break in the interview.
• D)uncomfortable talking about his son's treatment.

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Definitions:

Detailed and Accurate Message

Communication that is precise and correct in all its aspects, ensuring the recipient receives all necessary information without errors.

Nature of the Call

The specific reason or purpose for a communication or request for service.

THINK Technique

An acronym that stands for True, Helpful, Inspiring, Necessary, Kind - a strategy used to teach effective communication and thoughtful interaction.

Helpful

Providing assistance or benefit to someone or something; being useful and supportive.