________ Create Value from Intellectual Capital by Collecting and Sharing

question 92

Multiple Choice

________ create value from intellectual capital by collecting and sharing human knowledge of products,product uses,best practices,and other critical knowledge with employees,managers,customers,suppliers,and other who need it.

• A) CRM applications
• B) Expert Systems
• C) Business intelligence systems
• D) Data mining systems
• E) Knowledge management systems

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Definitions:

Net Operating Income

The earnings a business retains after subtracting operational costs, prior to the deduction of interest and taxes.

Total Contribution Margin

The difference between a company's sales revenue and variable costs, representing the amount available to cover fixed costs and contribute to profit.

Net Operating Income

A measure of a company's profitability excluding interest and tax expenses.

Operating Income

This is the profit realized from a business's operations, calculated by subtracting operating expenses from gross profit.