Customer Service Is Anything That Touches the Customer

question 5

True/False

Customer service is anything that touches the customer.

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Definitions:

Decision Making

The process of making choices by identifying a decision, gathering information, and assessing alternative resolutions.

Actively Listening

The process of fully concentrating, understanding, responding, and remembering what is being said in a conversation.

Job Interview

A formal meeting between a job applicant and a potential employer where the applicant is assessed for suitability for a specific position.

Eye Contact

The act of two individuals looking into each other's eyes, which is often interpreted as a sign of attention, confidence, or sincerity.