What Are the Steps in the CRM Process

question 18

Multiple Choice

What are the steps in the CRM process?

• A) Segment customer base, then measure service, and improve
• B) Segment customer base, then identify service/package
• C) Measure service, then improve
• D) Segment customer base, identify service/package, then measure service, and improve

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Definitions:

Life Span

The maximum duration of life of a species or individual, often considered in the context of factors that influence the length and quality of life.

Aging and Illness

The relationship and impact that the natural aging process has on the onset and management of diseases.

Deconditioning

The loss of physical fitness or muscle strength due to inactivity or prolonged rest.

Hospitalization

The act of admitting a patient to a hospital for treatment or observation.