Customer Service Is Often Viewed as the Primary Interface Between

question 11

Essay

Customer service is often viewed as the primary interface between logistics and marketing. Discuss the nature of this interface and how it might be changing.

---

Definitions:

Direct Labor-Hours

The total hours worked by employees directly involved in the manufacturing process, often used as a basis for assigning costs to products.

Manufacturing Overhead

Indirect factory-related costs that support the production process but cannot be directly traced to specific products, such as maintenance and utilities.

Traditional Costing System

A cost accounting method that assigns overhead costs to products based on a predetermined overhead rate and actual levels of a cost driver.

Overhead Cost

Indirect expenses related to the general operation of a business, such as rent, utilities, and administrative salaries, not directly tied to any specific product or service.