Automation Moves Work from the Software Component to the Data

question 64

True/False

Automation moves work from the software component to the data component.

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Definitions:

Net Promoter Score

A metric used to gauge the loyalty of a firm's customer relationships, based on how likely customers are to recommend the company to a friend or colleague.

Customer Satisfaction

The measure of how well a company's products or services meet or surpass the expectations of its customers.

Long-Term Customer Relationship

An ongoing engagement between a business and its customers aimed at fostering loyalty, trust, and sustained interaction over time.

Short-Term Customer Relationship

A business strategy focusing on quick and immediate sales with little emphasis on building long-term customer loyalty.