Which of the Following Is a Component of Relationship Management

question 70

Multiple Choice

Which of the following is a component of relationship management?

• A)converting prospects into customers who need to be supported
• B)increasing the value of existing customers by selling them more product
• C)losing customers
• D)sending messages to the target audience to attract customer prospects

Comprehend the different methods of performance appraisal, including trait-based, behavior-based, and results-based approaches.

Appreciate the critical role of feedback in employee development and the use of 360-degree appraisals for comprehensive evaluation.

Understand the impact of compensation strategies, including bonuses and merit pay, on motivation and loyalty.

Recognize the challenges and biases in performance evaluation methods and strategies to mitigate them.

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Definitions:

Social Facilitation

A psychological phenomenon where an individual's performance is improved when in the presence of others either due to observed or implied judgement.

Placed On Someone Else

Assigning responsibility, blame, or a task to another individual.

Sound Scientific Reason

Justification or explanation that is based on well-tested theories, empirical evidence, and principles of logic and scientific methodology.

Identified

Recognized as being a particular person or thing.