Which of the Following Sentences Is True About Customer Relationship

question 23

Multiple Choice

Which of the following sentences is true about customer relationship management system (CRM) ?

• A)CRM is a suite of applications,a database,and a set of inherent processes for consolidating business operations into a single,consistent,computing platform.
• B)CRM systems vary in the degree of functionality they provide.
• C)CRM incorporates accounting,manufacturing,inventory,and human resources applications.
• D)CRM systems are designed to avoid being customer-centric.

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Definitions:

Prioritize

To arrange or deal with in order of importance.

Paraphrase

Verbal summary of the key ideas of your partner’s message that helps you check the accuracy of your understanding.

Polarization

The process or phenomenon by which opinions, attitudes, or behaviors become more extreme or divided among members of a group or society.

Static Evaluation

The tendency to view people or situations as unchanging, ignoring the dynamic nature of reality.