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Knowledge Management Improves Customer Service by Streamlining Response Time

question 39

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Knowledge management improves customer service by streamlining response time.


Definitions:

Social Exchange Theory

A theoretical perspective that explains social change and stability as a process of negotiated exchanges between parties.

Interactions

Exchanges or communications between two or more individuals, which can influence attitudes, beliefs, and behaviors.

Rewards or Punishments

Incentives or consequences used to influence behavior and encourage compliance with rules, norms, or expectations.

Organic Solidarity

A concept in sociology that describes a form of social cohesion that arises from the interdependence of individuals in advanced, industrial societies.

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