Which of the Following Statements Is True of Customer Relationship

question 80

Multiple Choice

Which of the following statements is true of customer relationship management (CRM) systems?

• A)They are applications used for consolidating business operations into a single, consistent, computing platform.
• B)They vary in the degree of functionality they provide.
• C)They incorporate accounting, manufacturing, inventory, and human resources applications.
• D)A major disadvantage of these systems is a lack of consistency in data.

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Definitions:

Social Loafing

The tendency of individuals to put forth less effort when working in a group than when working alone.

Instrumental Aggression

A type of aggression aimed at achieving a goal, such as obtaining a desired object or status, rather than merely causing harm for its own sake.

Real-life Example

An instance or occurrence from everyday life used to illustrate or explain a concept, phenomenon, or problem.

Individualistic Culture

A culture that emphasizes the rights and freedoms of the individual over the collective.