Which of the Following Statements Is True of Social CRM

question 42

Multiple Choice

Which of the following statements is true of social CRM?

• A) The relationships between organizations and customers are unchanging.
• B) Each customer crafts his or her own relationship with the company.
• C) Sales managers can control what the customer is reading about a company and its products.
• D) Customers who are likely to make the highest purchases are likely to receive the most attention.

---

Definitions:

Scarce Supply

Refers to the condition where the availability of a particular good or resource is insufficient to meet the demands.

Market System

An economic system where prices and the distribution of goods and services are determined by competition in a free market.

Private Ownership

Refers to the goods or assets that are owned by individuals or corporations rather than by the government or the public.

Monetary Returns

The financial gains or profits from an investment or transaction, often expressed as a percentage of the initial investment.