Which of the Following Statements Is True of Responding to Social

question 20

Multiple Choice

Which of the following statements is true of responding to social networking problems?

• A) Deleting legitimate negative comments indicates that the site contains genuine user content.
• B) Criticism of products on an SM site cannot be used for product development.
• C) Responses to problematic content on the organization's SM site should be defensive.
• D) Patronizing responses to comments from content contributors can generate a strong backlash.

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Definitions:

Situational Management

Situational management is an adaptive leadership approach that advocates for adjusting management style and strategies based on the specific circumstances and needs of the situation.

McGregor

Douglas McGregor developed the Theory X and Theory Y concept, representing two opposing perceptions of employee motivation and behavior.

Theory X

A management theory that assumes employees are inherently lazy and will avoid work if they can, suggesting the need for strict oversight and control.

Theory Y

A management concept that assumes employees are inherently motivated and enjoy their work duties, suggesting that the role of management is to develop the potential of employees and help them to achieve self-fulfillment.