Which of the Following Statements Is True About Roles in a Business

question 36

Multiple Choice

Which of the following statements is true about roles in a business process?

• A) Activities of a business process are made up of roles.
• B) An employee can be associated with only one particular role.
• C) The name of the role is written at the top of the swimlane.
• D) A given role should be fulfilled by just one person.

Analyze real-world CRM adoption cases including Tesco's search for an optimal CRM solution.

Understand the differences between operational and analytical CRM systems and their support for business processes.

Recognize the phenomenon of showrooming and strategies businesses use to address it.

Understand the benefits and limitations of Near Field Communication (NFC) technology in retail.

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Definitions:

Net Benefit

The total positive results or gains received from a decision or action after subtracting all costs associated with that decision or action.

Rational Decisions

The process of making choices that result in the optimal level of benefit or utility for an individual.

Advertising

The activity or profession of producing advertisements for commercial products or services, aiming to influence consumer behavior.

Behavioral Economics

explores how psychological, cognitive, emotional, cultural, and social factors affect economic decisions, challenging traditional economic theories that assume rational behavior.