The Two Strength Factors That Relate to All Three Competitive

question 55

Multiple Choice

The two strength factors that relate to all three competitive forces are ________ and customer loyalty.

• A) employee unions
• B) nature of products
• C) customer satisfaction
• D) switching costs

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Definitions:

Congruence

The degree to which things agree, match, or are in harmony with each other.

Organizational Socialization

The process by which new employees acquire the necessary knowledge, behaviors, and skills to become effective members of an organization.

Change and Acquisition

Processes or actions involved in making organizational changes or acquiring assets or companies to foster growth.

Master Demands

The ability to effectively prioritize and manage various obligations and pressures in one’s life or work.