In Social CRM,since the Relationships Between Organizations and Customers Emerge

question 87

True/False

In social CRM,since the relationships between organizations and customers emerge from joint activity,customers have as much control as companies.

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Definitions:

Freud

Psychoanalysis, a method devised by Austrian neurologist Sigmund Freud, focuses on treating psychopathology through conversational therapy between patients and psychoanalysts.

Wundt

Refers to Wilhelm Wundt, often considered the father of modern psychology, who established the first psychology laboratory.

Observable Behavior

Actions or reactions of an individual that can be directly observed and measured, excluding internal processes like thinking.

Consciousness

Consciousness is the state of being aware of and able to think about one's own existence, perceptions, thoughts, and feelings.