Which of the Following Statements Is True of Social CRM

question 42

Multiple Choice

Which of the following statements is true of social CRM?

• A) The relationships between organizations and customers are unchanging.
• B) Each customer crafts his or her own relationship with the company.
• C) Sales managers can control what the customer is reading about a company and its products.
• D) Customers who are likely to make the highest purchases are likely to receive the most attention.

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Definitions:

Sexual Abuse

The involvement of a person in sexual activity without consent, including sexual assault and exploitation.

Flashback

An intense, often distressing, memory or experience that a person relives, usually associated with traumatic events.

Fact Witness

A person who testifies in court about what they observed or experienced directly, providing evidence without interpreting its legal implications.