Cheryl Inc

question 38

Multiple Choice

Cheryl Inc.,a leading cosmetics manufacturer,wants to identify their most valued customers: Each customer is assigned an RMF score based on their purchasing patterns: One of their valued customers is rated a score of 545: In this case,the ideal action for Cheryl's sales team is to ________.

• A) up-sell more expensive goods to this customer
• B) contact this customer immediately
• C) not waste any time on this customer
• D) set up an automated contact system for this customer

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Definitions:

FMLA

The Family and Medical Leave Act, a U.S. federal law guaranteeing certain employees up to 12 weeks of unpaid leave annually without the risk of job loss.

IRCA

The Immigration Reform and Control Act of 1986, U.S. legislation that makes it illegal to hire undocumented immigrants knowingly and mandates employment verification.

ACA

The Affordable Care Act, a comprehensive health care reform law enacted in March 2010 in the United States.

Legalistic Management

A management style that heavily relies on following rules, regulations, and formal procedures to govern decisions and actions within an organization.