Microsoft Visio 2013 Can Be Used to Create Data Models,but

question 13

True/False

Microsoft Visio 2013 can be used to create data models,but not database designs.

Recognize the importance of maintaining a positive relationship with the recipient despite delivering bad news.

Know the guidelines for making a clear statement of bad news when organizing a negative message using the indirect method.

Understand how to effectively close a negative message to build goodwill.

Discern when and how to offer alternative solutions or future possibilities when refusing requests or claims.

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Definitions:

Noncontrollable Fixed Costs

Costs that cannot be altered or influenced by the decisions of management in the short term.

Controllable Margin

The portion of income that can be directly controlled or influenced by managerial decisions, excluding fixed costs.

Operating Assets

Assets used by a company in its day-to-day operations to generate income, including cash, inventory, buildings, and equipment.

Return on Investment

A measure used to evaluate the efficiency of an investment, calculated by dividing the profit earned on an investment by the cost of that investment.