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The ozone layer absorbs ______________ radiation.
Customer Delight
The result of exceeding customer expectations to a significant degree, creating a highly positive emotional response.
Relationship Capital
The value derived from an organization's relationships with its customers, partners, and other stakeholders, often seen as a component of social or intellectual capital.
Competitive Advantages
The attributes or conditions that allow an organization to outperform its competitors, including cost structure, product quality, brand, and market access.
Trust
The confidence a consumer has in the reliability and integrity of a product, service, or brand.
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