Which of the Following Is Most Likely to Be Considered

question 13

Multiple Choice

Which of the following is most likely to be considered a goal rather than an objective?

• A) to improve customer satisfaction ratings to 95 percent
• B) to increase ROI by 20 percent
• C) to be the leader in one's field
• D) to reduce the cost of scrap material to less than one percent of total manufacturing cost
• E) to get five new distributors

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Definitions:

Social Smile

A smile that occurs in response to a human voice or face.

Human Voice

The sound produced by humans using the vocal folds for talking, singing, laughing, crying, screaming, etc.

Human Face

The front part of a person's head, including the forehead, eyes, nose, mouth, and jaw, used for expression and identification.

Temperament

An individual's inherent personality traits and emotional patterns that appear early in life and influence behavior and emotional reactions.