The First Theoretical Attempt to Link Quality Improvement to Financial

question 14

Multiple Choice

The first theoretical attempt to link quality improvement to financial results was the ________.

• A) Juran cost-benefit analysis
• B) Garvin quality matrix
• C) Deming value chain
• D) 360-degree evaluation
• E) law of diminishing marginal returns

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Definitions:

Disruptive Behavior Patterns

Actions or sequences of actions that interrupt the normal flow or functioning of a social or operational system.

Significant Behavior Patterns

Regularly occurring actions or reactions that have importance in predicting or understanding an individual's behavior.

Obsessions

Persistent, unwanted thoughts, images, or impulses that cause significant distress or anxiety.

Delusions

Strongly held false beliefs or judgments, which are resistant to reason or confrontation with actual fact, often occurring as a symptom of psychiatric disorders.