The First Component of a Complaint-Resolution Process Is Contrition

question 35

True/False

The first component of a complaint-resolution process is contrition.

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Definitions:

Indexation

The adjustment of income, benefits, or prices by a predetermined rate or index to account for inflation or other economic changes.

Employment Needs

The requirements of an organization for staffing, including the number and types of employees required to fulfill its objectives.

Crowdsourcing

The act of a company or institution taking a function once performed by employees and outsourcing it to an undefined (and generally large) network of people in the form of an open call.

Resources Requirements

The specific needs for materials, human capital, and financial assets necessary to carry out an operation or project.