Which of the Following Determinants of Service Quality Involves Consistency

question 78

Multiple Choice

Which of the following determinants of service quality involves consistency of performance and dependability?

• A) reliability
• B) responsiveness
• C) competence
• D) access
• E) credibility

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Definitions:

Parasympathetic

Part of the autonomic nervous system responsible for rest and digestion, helping the body to conserve energy and replenish its resources.

Autonomic Nervous System

The part of the nervous system responsible for control of the bodily functions not consciously directed, such as breathing, the heartbeat, and digestive processes.

Hormones

Hormones are chemical messengers produced by the endocrine system that regulate various physiological processes and behaviors in the body.

Endocrine Glands

Glands of the endocrine system that release hormones directly into the blood to regulate body functions.