Which of the Following Determinants of Service Quality Involves Consistency

question 78

Multiple Choice

Which of the following determinants of service quality involves consistency of performance and dependability?

• A) reliability
• B) responsiveness
• C) competence
• D) access
• E) credibility

Comprehend the contributions of key individuals to the field of public relations and CSR.

Appreciate the importance of CSR in the corporate world and its impact on society and international markets.

Understand the strategies and tools used in public relations to reach and engage with target audiences effectively.

Grasp the concept and application of integrated marketing communications in contemporary PR practices.

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Definitions:

Green

Often associated with environmental sustainability, the color green symbolizes growth, harmony, and freshness, and is linked with initiatives to protect the natural environment.

Blue

A primary color in the spectrum lying between green and violet, often associated with depth and stability, and representing qualities like trust, loyalty, wisdom, and confidence.

Primary Colors

A group of colors from which all other colors can be obtained through mixing.

Basic Hues

The primary colors from which all other colors can be generated or mixed, typically considered to be red, blue, yellow, and sometimes green.