Examlex
Which of the following determinants of service quality involves trustworthiness, believability, honesty, and having the customer's best interests at heart?
Decision Making Takes Longer
A situation where the process of choosing between alternatives or making decisions is extended due to various factors, such as complexity or lack of information.
Information Technology (IT)
The use of computers, storage, networking, and other physical devices, infrastructure and processes to create, process, store, secure and exchange all forms of electronic data.
Programmed Decisions
Decisions that are routine and repetitive, often made using standard operating procedures.
Nonprogrammed Decisions
Decisions made in response to situations that are unique, poorly defined, and largely unstructured.
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