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Which of the Following Determinants of Service Quality Involves Trustworthiness

question 59

Multiple Choice

Which of the following determinants of service quality involves trustworthiness, believability, honesty, and having the customer's best interests at heart?


Definitions:

Polyunsaturated Fat

A type of healthy fat found in certain plant and fish oils, known for its benefits in reducing heart disease risk.

Anticholinergic Properties

Characteristics of certain medications that block the action of the neurotransmitter acetylcholine, affecting various bodily functions.

Parasympathetic Nervous System

A division of the autonomic nervous system responsible for relaxation and conserving energy by slowing the heart rate and increasing intestinal and gland activity.

Gamma-Aminobutyric Acid (GABA)

An inhibitory neurotransmitter in the brain that helps regulate nerve cell activity and is involved in reducing excitability.

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