Explain the Ten Determinants of Service Quality Contributed by Parasuraman

question 88

Essay

Explain the ten determinants of service quality contributed by Parasuraman, Zeithamel, and Berry.

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Definitions:

Forensic Psychiatric

A branch of psychiatry that intersects with the law, involving the assessment and treatment of individuals who are involved with the legal system.

Peer-reviewed

Describes a process where scholarly work or research is evaluated and critiqued by experts in the same field before publication.

Insanity Defense

A legal defense used in criminal trials asserting that the defendant was unable to understand the nature or wrongfulness of their actions due to severe mental disease or defect at the time of the crime.

Auditory Hallucinations

A form of hallucination involving hearing sounds, often voices, that aren't actually present.