The ________ Process of Business Process Benchmarking Results in Outputs

question 57

Multiple Choice

The ________ process of business process benchmarking results in outputs that are eventually sold to customers.

• A) transformation
• B) conversion
• C) control
• D) reconstruction
• E) reengineering

---

Definitions:

Emotion Work

Expression of an emotion, often because of a role requirement, that a person does not really feel.

Facial Feedback

The process by which the facial muscles send messages to the brain about the basic emotion being expressed.

Right Prefrontal Cortex

A region of the brain associated with decision making, social behavior, and personality expression.

Withdrawal

The process of reducing or eliminating the use of a substance, which can lead to symptoms of discomfort or distress.