Explain the Importance of Using Customer-Related Results as Benchmarking Data

question 5

Essay

Explain the importance of using customer-related results as benchmarking data.

---

Definitions:

Political Skill

The ability to effectively understand others at work and to use such knowledge to influence others to act in ways that enhance one’s personal or organizational objectives.

Dimensions

Aspects or features that can be measured in terms of length, width, height, or depth.

Gossip

Informal and often sensational talk about other people that may not be confirmed as true.

Accuracy

The level of correctness or precision in information, measurements, or outcomes.