What Is the First Step in the Development of a Service

question 23

Multiple Choice

What is the first step in the development of a service blueprint?

• A) identify processes
• B) isolate fail points
• C) establish a time frame
• D) eliminate highest risks
• E) analyze profits

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Definitions:

Collection Agencies

Companies that specialize in recovering funds that are past due or owed by individuals or businesses.

Percentage of the Bill

The portion or fraction of a total bill calculated as a percentage, relevant in contexts like tips, discounts, or finance charges.

Disclosure of Finance Charges

The act of making known any costs or fees associated with a financial transaction, typically required by law.

18 Months

A time period equal to one and a half years, often used to describe the age of infants or the duration of certain projects or warranty periods.