Which of the Following Best Defines the Back Office in a Service

question 25

Multiple Choice

Which of the following best defines the back office in a service blueprint?

• A) the area in the firm where the majority of the work is done
• B) the portion of the firm's activities that the customer cannot see but is necessary to perform
• C) the portion of the firm's activities that the customer can see
• D) the area in the firm where the majority of the profitability is generated
• E) the area in the firm where the employees plan quality initiatives

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Definitions:

Interest Rate

The percentage of a loan amount charged by the lender to the borrower for the use of assets, typically expressed as an annual rate.

Consumes

The action of using up a good or service to satisfy needs or wants.

Consumption

The process by which goods and services are used up by consumers, representing the end phase of the economic cycle.

Income

Financial gains, customarily on a constant basis, from vocational activities or investments.