The Participation of a Customer in the Delivery of a Service

question 87

Multiple Choice

The participation of a customer in the delivery of a service product is called ________.

• A) customer interaction
• B) customer coproduction
• C) customer conformity
• D) customer proactivity
• E) customer compliance

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Definitions:

Day-to-Day Operations

The routine activities necessary for a business or organization to function efficiently, including administrative and managerial tasks.

Breaches

Instances where a law, agreement, or standard of conduct is violated or broken.

Agency Contract

A legal agreement in which one party, the agent, agrees to act on behalf of another, the principal, typically in a business context.

Nullify

To make something legally void or ineffective, canceling its legal force.