According to Parasuraman, Zeithamel, and Berry, What Are the Key

question 79

Essay

According to Parasuraman, Zeithamel, and Berry, what are the key attributes of services leaders?

---

Definitions:

Bacteria

Microscopic, single-celled organisms found everywhere in the environment, which can be beneficial, harmless, or pathogenic to humans and other life forms.

Foreign Substances

Substances that are not naturally found within an organism or system, often implying exposure to chemicals, toxins, or pathogens from external sources.

Stress

The experience of emotional or mental pressure due to tough or unfavorable conditions.

Physical Illness

Physical illness is a condition that impairs the normal functioning of the body, often characterized by specific symptoms and signs.