What Is the First Step in Process Mapping

question 34

Multiple Choice

What is the first step in process mapping?

• A) developing a map of the process
• B) settling on a standard set of process mapping symbols to be used
• C) reviewing a draft copy of the process map with the employees
• D) observing the work being performed by shadowing the workers performing the work
• E) clearly communicating the purpose of the process map to all the individuals involved in the exercise

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Definitions:

Coracobrachialis

A muscle in the shoulder that assists in flexing and adducting the arm.

Humerus

The long bone in the arm or forelimb that runs from the shoulder to the elbow.

Pectoralis Minor

A thin, triangular muscle located beneath the pectoralis major, involved in movements of the shoulder and scapula.

Serratus Anterior

A muscle on the side of the chest that assists in moving the shoulder blade.